We want you to be 100% satisfied with your online purchase. If something is wrong with your order, our team is here to assist you.
A Collective Story accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. In order to receive a refund or exchange, you must contact our team within 30 days of receipt of your order. To begin the process, please follow these steps.
Email firstname.lastname@example.org and advise if you would like a return or exchange. Please provide your Full Name, Order Number, item you would like to return and reason for returning.
Size exchanges are subject to availability. We will try to help you to get the size that you request, but if unavailable, a refund will be issued.
Receive your return information.
Please allow up to 2 business days for a reply to your returns request. We will provide you with a returns form and instructions on where to send your A Collective Story item.
Returns must be received within 2 weeks of return approval.
The cost of return shipping is the responsibility of the customer, unless the item you are returning is faulty or incorrect. We recommend you ship your return or exchange through an insured trackable carrier. A Collective Story cannot be responsible for lost or damaged packages.
Returned items must be neatly packaged, unworn, unwashed, with tags attached and in original condition. A Collective Story reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the thirty date return period.
Refunds will be issued to the original form of payment within 7-10 business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information).